Refund policy

14 day returns

Change your mind within 14 days of delivery and you can send the piece back. It needs to be unused, in its original box and in the packaging it arrived in.

How to start a return

Email info@dusfora.com with your order number and the item you want to return, within 14 days of delivery. We reply with the return address and instructions within 2 business days.

Return postage

Return postage for a change of mind is paid by you. If a piece arrived damaged, faulty or not as described, we pay the return postage and you choose a replacement or a full refund.

Refunds

Once the piece is back with us and checked, we refund to your original payment method. Refunds normally appear within 5 business days, depending on your bank or card provider.

Damaged in transit

Photograph the outer box and the piece and email the photos to info@dusfora.com within 7 days of delivery. We arrange a replacement or a full refund, whichever you prefer.

Items we cannot take back

Pieces that have been used, washed or altered, and items returned without their original packaging.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a repair, replacement or refund if goods are not of acceptable quality, do not match their description or are not fit for their purpose. Those rights are not limited by the 14 day window above.

Contact

info@dusfora.com